We only ship to the USA from this website. We can also ship to Canada if you email your order to us. Canadian customers are liable for any taxes and duties levied by Canada.
Most orders will ship from Memphis TN, but some orders might ship from one of our warehouses outside the United States. In this case delivery can be 10-20 days from order acceptance. This is especially likely during sale periods such as Black Friday so please allow some extra time for delivery.
We charge flat rate shipping regardless of order size and also offer free shipping on orders over $75. Note that the free shipping option uses the same method (usually USPS or UPS depending on order size) as the paid shipping option so we if offer you free shipping please don't feel that this might slow your delivery. It won't.
If you need expedited shipping, please contact us by email before you place your order.
Note that we reserve the right to refuse any order at our sole discretion.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.